policy

APPOINTMENT TIMES: An appointment time is an estimated time of arrival. We willgive you a 1-2 hour window for arrival time. Being a mobile service, our schedule is subject to interruptions, traffic, weather, etc. If we feel we will be arriving before or after the agreed timespan, we will inform you via call or text.

  CANCELLATION / NO SHOW POLICY: Rarely, Pawsitively Groomed may need to cancel your appointment due to weather, illness, equipment failure. We will contact you in advance to reschedule.

Because we book on an hourly basis, cancellations can leave an empty block on the schedule that could have otherwise been used by another client.

If you need to cancel or reschedule your appointment,

we ask that you CALL AT LEAST 48 HOURS before your missed appointment. Failure to do so WILL result in a $50 no show fee which is due on the day of your missed appointment. For any first time client who is a no show when we arrive at your scheduled appointment, PAW & ORDER will not schedule any future appointments.

  If client has more than one pet scheduled for the appointment and decides at the last moment not to get one of their pet groomed,client will be responsible for the full grooming price for that pet.

PRICING: Pricing varies for each pet and is determined by breed, size, condition of hair, desired haircut and the temperament of the pet.

  PAYMENT: Payment is due at the time of service. We accept cash and card.

  VACCINATIONS: PAW & ORDER respects your rights and we understand that like people some animals have allergies we do not requires all pets to be up to date on vaccines. HOWEVER dogs must be current on Rabies vaccine !

  FLEAS AND TICKS: PAW & ORDER is a FLEA AND TICK FREE SALON. Your pet MUST be free of fleas and current on a veterinarian approved flea prevention. If we do discover fleas or ticks during the grooming process, we will use a flea shampoo on your pet so that Salon sanitation and cleanliness can be maintained. In this case, you will be charged a $70 Salon sanitation fee that will be added to the grooming fee and is due at the time of service.

  MATTED PETS: Pets that have had their grooming needs neglected for a long time, might be matted to the skin and be very uncomfortable. Matted fur pulls and binds and does not allow for air circulation to the skin causing hot spots, bacterial and fungal infections. De-matting is a painful and stressful process that PAW & ORDER may or may not do based on the situation. We will do what is necessary for your pet's comfort and health: shave the matted fur very close to the skin and start over. When shaving a matted pet, the groomer has to work very closely to the skin which can cause irritation, nicks and cuts for which PAW & ORDER will not be held liable. After the shave down you can get your pet on a regular grooming schedule and maintain the desired length and style.

  DANGEROUS OR AGGRESSIVE ANIMALS - REFUSAL OF SERVICE: PAW & ORDER does not accept aggressive pets and has the right to refuse any services at any time. In the event that your pet becomes overly stressed or dangerous to groom, PAW & ORDER has the right to refuse grooming services, stop grooming services, or cancel grooming services at any time before, during or after grooming and the client will be charged a grooming fee. If the groomer is bitten we will report the bite as required by law and the pet owner will be liable for the bite and responsible for any medical bills, recovery costs and loss of income. PAW & ORDER will not force any procedure on your pet she/he is not comfortable with.

  SENIOR PETS: Some senior pets can be uneasy during the grooming session. As your pet gets older, he/she may not tolerate grooming as he/she used to. Senior pets have a greater chance of injury especially those with pre-existing health condition. For this reason, they will be groomed for health and comfort and not for looks. PAW & ORDER will not be responsible for the injury, illness, or death of a senior or health compromised pet.

  ACCIDENTS: Although accidents are very rare, there is a risk when dealing with animals. Grooming equipment is sharp, and although we use extreme caution in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails etc. In most cases this could happen when a pet is wiggling or moving around.

Your pet's safety and comfort is our number one priority. In the event an accident does occur, you will be notified of the accident. If PAW & ORDER feels it is serious and the owner is not home, PAW & ORDER will seek immediate veterinary care with your veterinarian on file or the closest veterinary clinic. All expenses of veterinary care will be covered by the pet's owner upon signing this contract unless the injury or illness is a direct result of negligence of PAW & ORDER salon staff.

  PRE-EXISTING CONDITIONS: Occasionally grooming can expose or aggravate a condition that may not be known. This can occur during or after the grooming. PAW & ORDER will inform you of any condition that is discovered but will not be held responsible for any illness or injury other than gross negligence of PAW & ORDER salon staff.

  KEY ON FILE SERVICE: Mobile pet grooming is a specialty convenience service. PPAW & ORDER offers it's established clients 'Key on file' service for when you are not home for the grooming appointment. in this case, client provides a key, garage code or some other form access to the home. The pet must be in a crate, bathroom or laundry room. PAW & ORDER will not be held responsible for damages or theft to your home while we are on a service call to groom your pet.